Shipping & Returns
ORDERS AND SHIPPING
We endeavour to dispatch to UK addresses in 1-2 working days .
This excludes weekends and UK bank holidays.
Delivery within a 5 mile radius from our HQ in London is FREE. Your order may arrive same day however the estimated delivery time is 1-2 business days.
For all other UK deliveries,
Standard delivery is £5.95 via Royal Mail Parcelforce. Estimated delivery time is within 5 business days.
Express delivery is £12.50 via DPD. Estimated delivery time is 1-2 business days.
We endeavour to deliver UK orders within the time frames stated above. However, the time frames are estimates only. Due to factors beyond our control, there may occasionally be longer delivery times. We will aim to inform you of any significant delay to avoid disappointment.
INTERNATIONAL SHIPPING
For EU countries:
Please email (keeper at keeperlondon.com) us with any inquiries. It is possible to fulfil custom orders to the EU.
For the USA:
Important:
Cushions ordered for delivery to the USA will be dispatched without feather inserts and buttons will be non-shell due to customs regulations.
A flat rate of £30.00 will be applied to your order. Your order will be mailed via our express service.
For other countries:
We are not able to ship to other regions.
All goods are packaged for transit purposes. If goods arrive damaged they must be signed for as such and contact made to our customer services within 72 hours.
We do not take responsibility for goods that have been damaged after delivery as a result of poor handling or storage.
RETURNS
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If you would like to return a Product, you may do so only in accordance with the Returns Policy set out below.
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Products may be returned for a refund within 30 days of receipt of the order, provided that they comply with this policy.
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We accept returns by post but regret that we cannot cover the cost of return unless there was an error in fulfilling your order that we are responsible for.
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All products must be returned in their unused, original condition, with unopened product packaging and any tags attached and seals unbroken. Incomplete, damaged, worn, soiled or altered products or anything that Keeper London reasonably believes has been used before being returned will not be accepted and will be sent back to the customer.
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Bespoke or made to order items cannot be returned.
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Refunds will be made back to your original payment method within 14 days of us receiving the returned goods. Delivery charges will not be refunded. If a promotional discount was applied to your order, the same discount will be applied when calculating your refund, such that the amount refunded will reflect the actual price you paid for the goods.
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This Returns Policy does not affect your statutory rights as a consumer, including, where applicable, your right to cancel an order placed on the Website within 14 days of receipt of your order and your rights in respect of faulty or defective goods. For more information on your statutory rights, we recommend that you contact your local Citizens Advice Bureau or Trading Standards Office. If you would like to exercise your right of cancellation, you must inform us of this decision by a clear statement, including your name, address, contact details and details of the order you wish to cancel. You can cancel your order by contacting us at keeper AT keeperlondon.com.
LEGALS
All products displayed in this website are sold subject to our Terms and Conditions set out below. Nothing mentioned in these Conditions affects your statutory rights.
In these Terms and Conditions, the words and expressions on this page have the following meanings:
‘Conditions’ means these terms and conditions.
‘Product(s)’ means any Keeper London products.
‘Service’ means any service supplied by Keeper London
‘we’, ‘us’, ‘our’ means Keeper London.
‘Seller’ means Keeper London.
‘you’, ‘your’ means the customer.
‘Buyer’ means the customer.
OWNERSHIP
The Website is an official website of Keeper London and the copyright and the database rights are owned by Keeper London. The Website and all intellectual property rights (including but not limited to rights in the website as a database) in its design, graphics, and the selection, organisation and arrangement thereof, together with the Keeper London trademark and all other trademarks, logos and trade names depicted on the website belong to Keeper London.
LIMITED LICENCE AND RESTRICTIONS
You acknowledge and agree that the material and content contained on the Keeper London website is made available to you for your personal and non-commercial use and that you may only download such material and content for the purpose of using the Keeper London website to a single personal computer. Furthermore you acknowledge and agree that any other use of the material and content of the Keeper London Website is strictly prohibited and you agree that it is strictly prohibited to (or to assist or facilitate any third party to) copy, reproduce, transmit, modify, publish, display, distribute, commercially exploit or create derivative works of material and/or content from the Keeper London Website without our written permission and is a violation of our intellectual property rights.
BASIS OF A SALE
All orders that you place on the Keeper London website will be subject to acceptance in accordance with these terms and conditions.